Versandbedingungen

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

As shipping has been impacted by the pandemic and socioeconomic pressure around the globe, we have found inconsistency when shipping some products. A typical delivery time, at the very most, is around 8-20 days. 

Domestic Shipping Rates and Estimates

Free Shipping is available for purchases (your combined shopping cart) over $50! For all other pricing and estimated delivery times, please review this chart:

 

Shipping option

Estimated delivery time

Price

< 5lbs

8 to 20 business days

$4.90

> 5lbs

12 to 20 business days

$19.90

Spend $50+

Shipping varies (see above estimates)

Free

International Shipping

We do not offer international shipping at this time (but stay tuned!).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at CustomerSupport@AhnlineMarket.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Check out our full Return Policy. We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at CustomerSupport@AhnlineMarket.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at CustomerSupport@AhnlineMarket.com.